ALL ORDERS OVER $70 SHIP FREE

FAQ

Frequently Asked Questions

On this page we have listed common questions we've gotten from customers. If you have any other questions please contact us via info@printmyportrait.com or by filling in the contactform.

Question:
How long will it take to get my order?
Answer:
Your order will be shipped within 1-3 days. Once shipped, you can expect delivery in 3-10 working days. For orders outside of the USA and UK, you can expect delivery in 2-3 weeks.

Question:
How big are the canvasses?
Answer:
Here is a reference image to help you determine your desired size:
Question:
What if I don't like how my product looks?
Answer:
That’s fine! Send us an email and we’ll work with you to make it right.

Question:
How can I download photos from Instagram?
Answer:
We have a super easy tool that can help you! Just click "Upload photo" and connect your Instagram account.

Question: 
How do I order?
Answer:
We've outlined the order process below so it's easy to understand:


HOW TO ORDER:

1. Pick your preferred size. Click here for an image for size reference.

2. Select a background you like. If you don't choose a background, our skilled designers will pic the best-suited background for your picture.

3. Select the "Add a personalized quote" checkbox (optional), and enter your desired quote in the new field below. 

4. Click the "Upload photo" button and upload the photo that you would like our designers to illustrate. 
4a. There can only be two people in the photo for this specific product.
4b. Both people will be illustrated from head to chest/stomach. 

5. Add to cart and finish the order process.

Question: 
What makes a good photo?
Answer:
1) Photo is taken in a well lit area.
2) Close up (head to chest).
3) Avoid overhead or blurry photos.

Question: 
Can you do custom backgrounds as well?
Answer:
As of now we only do portraits with seperate backgrounds. Backgrounds usually have alot of details, which require alot of time to illustrate. You can contact us directly with a special request and we will see what our designers can do for you.

Question: 
Can I see what my product looks like before shipment?
Answer:
Unfortunately we do not have a system setup for this. However, if your photo doesn’t meet our quality standards, we’ll reach out to you for a new one. We want you to love your product!

Question: 
Can you also print my canvas vertical?
Answer:
Please leave a comment in your order notes and we will print the canvas vertical just for you!

Question: 
Will the ink fade over time?
Answer:
We use a high quality printing process. If you store our product inside then it will not fade over time.